Return and Refund Policy Builder

Runs in your browser. Your answers are saved only in this browser.

Not legal advice. The tool turns your answers into a draft with fixed templates and checks it against our checklist. Ask your lawyer to read the final policy before you publish it, especially for the Consumer Protection (E-Commerce) Rules, 2020.

Your shop

Shop name

Legal name of the business

Business address

Customer care email

Customer care phone

Website

Complaints

The person who handles complaints, and how fast you answer them. The E-Commerce Rules set at most 48 hours to acknowledge a complaint and one month to resolve it.

Grievance officer's name

Their designation

Their email

Their phone

Hours to acknowledge

Days to resolve

Returns and exchanges

Returns and exchangesBuyers can send items back for a refund or an exchange. Exchanges onlyAnother size, colour or item, but no refund for a change of mind. No change-of-mind returnsOnly damaged, wrong or defective items come back.

Days to ask for a return

Counted from the day of delivery.

Items that cannot be returned (one per line)

A returned item must be

Unused, unwashed and undamaged Original tags attached In the original packaging Sent back with the invoice or order number

Damaged, wrong or defective items

Days to report damage

From delivery, whatever your return rules are.

What you do

We need a video of the parcel being opened

Return shipping and refunds

Who pays return shipping

Return shipping charge (₹)

How items come back

How you refund

Days to start a refund

After the item reaches you and passes your check.

Fees you keep back (optional)

Cancellations and warranty

Cancellations

Hours to cancel

Charge after that (₹, optional)

Warranty

Warranty months

Warranty details (optional)

Start with your shop name and return window

Your policy, in sections ready to copy as text, HTML or Markdown, and the checks appear here as you type.

Free Return and Refund Policy Builder. Runs in your browser, no sign-up. Open the full tool on DigitalSnot →