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On a marketplace, use what you receive per order after its fees, and leave the COD fee empty if those fees already cover it.
The GST you collect is not your income, so it is taken out first. Check your rate with your CA.
What the goods in one average order cost you.
Cash on delivery, as a share of all orders.
RTO (return to origin) is a parcel that goes back to you undelivered, because the buyer refused it, could not be reached or gave a wrong address. Use your courier or seller account reports.
Out of 100 COD orders sent, how many come back.
The same for orders paid online.
Damaged, opened or out of season. The rest goes back on the shelf.
From your courier rate card and payment gateway. The COD fee is counted on delivered COD orders; if your courier also charges it on RTO parcels, add it to the return charge.
What you pay to send one order.
What you pay to get one parcel back.
Box, filler, tape and label.
On each prepaid order's value.
Per delivered COD order.
If your rate card says "whichever is higher", fill in both.
Free COD and RTO Cost Calculator. Runs in your browser, no sign-up. Open the full tool on DigitalSnot →